Synchronity
Merchant Portal

Terms of Service

Last updated: June 11, 2026

These Terms of Service (“Terms”) govern your access to and use of Synchronity, the AI-powered commerce infrastructure operated by Themewire (“we”, “our”, or “us”), including our gateway APIs, MCP servers, connectors, and dashboard. By accessing or using the service, you agree to these Terms. If you do not agree, do not use the service.

1. The Service

Synchronity sits between AI agents and online stores, translating storefronts into a single authenticated commerce protocol so agents can discover, cart, and check out on your behalf. The service is provided on an “as is” and “as available” basis and may change over time.

2. Accounts & Credentials

  • Agent Identity Tokens (AIT): You are responsible for keeping issued tokens, connector keys, and delegation credentials confidential.
  • Scopes: Agents may only act within the scopes granted to their token. Attempting to exceed granted scopes is a breach of these Terms.
  • Human delegation: Sensitive actions such as checkout require explicit human approval through our delegation flow. You are responsible for approvals made under your account.

3. Acceptable Use

You agree not to:

  • Use the service to violate any law, infringe rights, or transact in prohibited goods.
  • Circumvent rate limits, authentication, audit logging, or other security controls.
  • Probe, scrape, or overload the gateway or connected storefronts beyond fair use.
  • Submit abusive, fraudulent, or deceptive content (including to public surfaces such as the shoutouts wall).

4. Merchants & Connectors

If you connect a storefront (Shopify, WooCommerce, or a custom connector), you represent that you are authorized to do so and that orders processed through Synchronity comply with your own store policies. Connector credentials remain under your control; we store only a hashed reference.

5. Orders & Payments

Synchronity facilitates orders and payments on connected stores but is not the merchant of record. Payment transactions are processed by the relevant store or payment provider; we do not store raw card details. Pricing, fulfilment, refunds, and support for any purchase are governed by the selling merchant’s terms.

6. Intellectual Property

Synchronity and its underlying software are provided under their respective licenses. These Terms grant you no rights to our trademarks. Content you submit remains yours, but you grant us a license to host and display it as needed to operate the service.

7. Disclaimers & Liability

To the maximum extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, and we are not liable for indirect, incidental, special, or consequential damages, or for losses arising from third-party stores, agents, or payment providers. To the extent liability cannot be excluded, our total aggregate liability for any claim relating to the service is limited to the greater of (a) the amounts you paid us for the service in the three (3) months before the event giving rise to the claim, or (b) USD 100.

8. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Ghana, without regard to its conflict-of-law rules. You agree that the courts located in Accra, Ghana have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the service, and you consent to that jurisdiction and venue. Before filing a claim, you agree to first contact us so we can try to resolve the matter informally. Nothing here limits any non-waivable rights you have under the mandatory law of your country of residence.

9. Changes

We may update these Terms from time to time. Material changes will be reflected by the “Last updated” date above. Continued use after changes constitutes acceptance.

10. Contact

Questions about these Terms? Contact us at [email protected].